Simulation-based service walkthrough (SBSW) to assess airport environment performance

Purpose The increasing number of older passengers is resulted in a growing significance international senior tourism industry. In today's competitive airport environments, improving the service performance (ASP) for crucial to take an important place market. ASP design has been focal point many researchers and stakeholders. However, evaluation regarding architectural use have mostly underrated. Design/methodology/approach study focused on building elements. proposed simulation-based walkthrough (SBSW) was applied case Istanbul. Experts performed landside passenger activities evaluate its with given instruction. An empathic tool, GERonTologic age simulation (GERT) suit, used experience physical limitations during experiment. Findings Results showed that SBSW positively influenced experts' ASP, where higher problems were obtained. GERT suit created significant difference, lower scores perceived empathy observed within group suit. concluded criteria could provide useful research framework age-friendly airports. Originality/value addressed novel area enquiry by proposing new set considering evaluating these through approach “SBSW”.